FAQs | Salma Qadir – Shipping, Orders & Exchanges

FAQ's

How Do I Place an Order?

Ordering from Salma Qadir is simple and convenient. Browse our collection, select your favorite outfit, choose the required options, and add it to your cart. Enter your shipping details, select your preferred payment method, and complete your order securely.

You will receive an order confirmation once your purchase has been successfully placed.

How Long Will It Take to Receive My Order?

We carefully prepare every order to maintain the quality and finishing of your outfit.

Unstitched Orders

Pakistan: 7 working days
International: 15–20 working days

Stitched Orders

Pakistan: 12–15 working days
International: 20–25 working days

Please note: Delivery times may vary during sales, public holidays, peak seasons, or due to unforeseen courier delays.

What Are the Shipping Charges?

Shipping charges are calculated at checkout based on your delivery location, order weight, and shipping method. The applicable shipping cost will be displayed before you complete your purchase.

How Will My Order Be Delivered?

Your order will be carefully packed and delivered to your doorstep through a reliable courier service. International orders are shipped using available international delivery partners based on the destination.

How Will I Know If My Order Has Been Successfully Placed?

Once your order is successfully placed, you will receive an order confirmation via email and/or SMS with your order details.

You can also check your order information through your account on the Salma Qadir website.

For assistance with your order, contact us at salmaqadirofficial@gmail.com.

How Can I Track My Order?

Once your order has been dispatched, you will receive your tracking details via email and/or SMS.

You can use the tracking information provided to follow your shipment. If you do not receive an update, please check your spam or junk folder.

In case of an unexpected delay, our customer support team will provide an update whenever possible.

Can I Cancel My Order?

Orders can be cancelled within 24 hours of purchase, provided the order has not already entered processing, stitching, customization, or dispatch.

After the cancellation period, cancellation requests may not be accepted.

For cancellation assistance, contact salmaqadirofficial@gmail.com with your order number as soon as possible.

Why Do You Confirm Orders?

For certain orders, our team may contact you to confirm your order details, delivery information, and any stitching requirements before processing.

This helps us minimize errors and ensure that your order is prepared correctly.

Can I Place a Bulk or Wholesale Order?

Yes. For bulk, wholesale, or special quantity orders, please contact us with your requirements.

Email: salmaqadirofficial@gmail.com

Our team will review your request and get back to you with the relevant details.

Do You Offer Exchanges?

We offer exchanges only in cases where the product received is faulty, damaged, incorrect, or significantly different from the product details provided.

Sale and discounted items are generally not eligible for exchange, unless the incorrect product has been delivered.

Please contact our customer support team as soon as possible after receiving your order if you believe there is an issue.

Are Stitched and Unstitched Outfits Eligible for Exchange?

Exchange eligibility depends on the condition and nature of the issue. Items must be unused, unworn, and in their original condition and packaging where applicable.

Customized, altered, or specially stitched orders may not be eligible for exchange.

Please contact us before sending any item back so our team can guide you through the process.

What If I Receive the Wrong or Damaged Item?

If you receive an incorrect, defective, or damaged item, please contact us at salmaqadirofficial@gmail.com as soon as possible.

Include your order number and clear photographs/videos of the received product and packaging so our team can review the issue and assist you promptly.

Can I Change My Shipping Address After Placing an Order?

If your order has not yet been processed or dispatched, contact us as soon as possible with your order number and updated shipping information.

Once an order has been dispatched, the shipping address may not be changeable.

Are Colors Exactly the Same as Shown in the Pictures?

We make every effort to display product colors as accurately as possible. However, slight variations may occur due to photography lighting, screen settings, and device displays.

For this reason, the actual color of an outfit may vary slightly from what appears on your screen.